FAQ's
Frequently asked questions, we get these questions ALL the time...
Gemstone Questions
Q. Are your gemstones certified?
Yes, we guarantee that all of our gemstones are what we claim them to be. We have even submitted a piece of each stone to GIA - Gemological Institute of America for third party testing to verify our authenticity. . You can view thecertificates of authenticityand Read about our quality and standards.
Q. My gemstone has a small surface scratch, internal crack or inclusion, is this normal and safe to use?
Small nonabrasive scratches on the surface of yoni eggs or massage wands are perfectly safe to use, in fact they are very common on certain types of crystals. Internal cracks are also common among certain stones, if your stone has an internal crack, it is safe to use as long as the crack has not grown to the outside surface. However, large holes or cracks that run along the outside of the stone are not safe for internal use. Always check your stone before use; with improper care your stone can develop cracks or chips.
We do not use fillers on any of our stones; please remember these are semi-precious stones, not molded plastic or other synthetic materials that can be made perfectly.
Q. Do you energetically charge or cleanse your yoni gems?
Yes, Always! We cleanse all of our gemstones as soon as they have finished the production process with our organic wild crafted sage sticks.
Q. How do I clean my gemstones?
Clean your gemstones by rinsing it in warm water and gently rub a light non-harsh soap on the outside. You can use a washcloth or soft bristle toothbrush for a more thorough cleaning. If you have a drilled yoni egg, use a pipe cleaner to run through the hole. Rinse all soap off and pat dry.
Yoni Egg & Jade Egg Questions
Q. How long do I leave my yoni eggs inside me?
For kegel exercises, about 5 to 10 minutes, 3-4 times a week. Just like working out at the gym, you need to allow your vaginal muscles time to rest and repair. For spiritual use, use your yoni eggs during meditation and anytime you need some crystal energy support.
Q. How do I know which size yoni egg to stat with?
Q. When is it time to move down sizes in yoni eggs?
You never really need to move down a size to get more benefit, but some women prefer to challenge their yoni's or would like to experience something different from what they are currently using. If you are using a yoni egg to strengthen your yoni, you should be ready to move down sizes in about 6 weeks.
Q. Can my yoni egg get lost or stuck inside me?
Nope, never. Same concept as wearing a tampon. If you are not using a string and it finds it's way up a little high, simply lay down and relax; it will travel down enough for you to scoop out with your fingers. Sitting on the toilet to urinate will usually do the trick as well (make sure to catch the egg so it doesn't fall in the toilet). Another way is the deep squat position; bear down and use your fingers if needed.
Q. My yoni egg won’t stay in, is there something wrong?
Absolutely not! This is very common, especially for beginners. It just means you need to practice and build your muscle strength. If this happens try laying on your back with feet on the ground and knees up. Continue to practice your kegel exercise in this position until you feel you are ready to try standing up.
Q. Why are some yoni eggs drilled?
Most women prefer a drilled yoni egg because you can attach a string (dental floss, natural hemp or our yoni egg string) to have control of your yoni egg. Think of it like wearing a tampon; when your ready to remove your yoni egg, you gently pull the string and out comes your yoni egg. You can also use a string to do exercises with your yoni egg.
Q. Can I use a yoni egg with an IUD or other birth control?
This is a question for your doctor.
Q. Can I use my yoni egg while I’m menstruating?
We advise against it, as it can cause more cramping or heavier flows.
Q. I’m a virgin, can I still us a yoni egg?
Yes. If you are a minor, do not use yoni eggs.
Massage Wand & Crystal Dildo Questions
Q. Can I use my massage wand in water?
Yes! The great thing about gemstones is they are water proof.
Q. Can I use a lube or oil with my yoni wand?
Yes, they are compatible with ANY lube oil or water-based.
Q. Can I wear my breast crystal?
Absolutely! The breast crystals are shaped perfectly to cup your breast and sit inside your bra.
Beauty Tool Questions
Q. Is the gua sha supposed to leave my skin red?
Yes, you actually want the gua sha to leave your skin red, this means you applied engouh pressure to break up the facia. You do not want to apply so much pressure that you will have bruising.
Q. Can I cool or freeze the facial roller?
Yes! Chilling the facial roller in the fridge or freezer will help with depuffing the skin.
Company, orders and shipping questions
Q. How long will it take to receive my order?
When you place your order it usually will arrive within 3-7 days with our standard shipping. We do offer priority shipping that can take 2-3 days. However, there can be delays with the postal carrier from time to time that is out of our control.
Q. Do you ship international?
Yes, we ship international all the time! Please be aware that most countries charge import fees and these fee are not included in our shipping costs. You will be responsible for paying these directly to your customs agency.
Q. Do you accept returns?
We are happy to offer returns or exchanges on unopened items. Our items are packaged in a sealed box, as long as the seal is not broken you may return your item up to 14 days after delivery. Due to the intimate nature of our products we are unable to accept returns on items that have been opened or used.